Terms and conditions of the service platform

INTRODUCTION

These Terms and Conditions have been prepared to ensure transparent and consistent rules governing the use of our service platform. This document outlines the key principles relating to ordering services, their execution, and the terms of cooperation with the Customer. Its purpose is to ensure security, transparency, and a high standard of service, so that the use of our services is convenient and fully understandable.   

This document sets out the rules for using the website, including the procedure for concluding and performing service agreements offered on the website www.legalization-point.eu, as well as the complaint submission and handling procedure.  

 1. Definitions

1. Company – OTTO Work Force Services spółka z ograniczoną odpowiedzialnością with its registered office at 5 Szwedzka Street, Bielany Wrocławskie, 55-040 Kobierzyce entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under KRS number 0000403133, NIP 8961528870, REGON 021767722, share capital: PLN 5,000.00.
2. Terms and Conditions – this document.
3. Service Platform – the Company’s website available at:

www.legalization–point.eu, https://legalization–point.eu/, https://legalizationpoint.eu, https://legalizationpoint.pl/, https://legalization–point.pl/, https://legalisation–point.eu/, https://legalisationpoint.eu/, https://legalisationpoint.pl, https://legalisation–point.pl/.

4. Customer – an adult natural person with full legal capacity using the Service Platform, in particular a person placing an Order under the terms set out herein.
5. Consumer – a Customer who is a natural person performing a legal act with the Company not directly related to their business or professional activity, including placing an Order via the Service Platform.
6. Order – a declaration of intent by the Customer aimed at concluding a distance service agreement, submitted via the Service Platform and specifying at least the type of Service and the method of payment.
7. Order Acceptance Confirmation – a declaration by the Company confirming acceptance of the Order, including, i.a., the estimated completion time and the data/documents required from the Customer to commence the Service.
8. Service – a service provided by the Company to the Customer electronically or via means of distance communication..
9. Service Agreement – an agreement concluded between the Customer and the Company via the Service Platform, according to the Customer’s selected scope and type of Service.
10. Service Completion Time – the estimated time, expressed in working days, required to perform the Service. It may be extended due to circumstances beyond the Company’s control; the Customer will be informed without delay.
11. Working days – Monday to Friday excluding public holidays.
12. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
    
    2. General Provisions

The owner and administrator of the Service Platform is OTTO Work Force Services sp. z o.o. with its registered office at 5 Szwedzka Street, Bielany Wrocławskie, 55-040 Kobierzyce entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in

Wrocław, 6th Commercial Division of the National Court Register under KRS number 0000403133, NIP 8961528870, REGON 021767722, share capital: PLN 5,000.00, e-mail: contact@legalization-point.eu, tel: +48 690 193 730.

1. a) Use of the Platform, viewing of the offer and conclusion of contracts requires:
2. a device with Internet access,
3. a up-to-date web browser,
4. an active e-mail address.
5. The Customer bears the costs of Internet connection and data transmission in accordance with their agreement with the operator.
6. The Company contacts the Customer via:
   • email: contact@legalization-point.eu,
   • phone: –+48 690 193 730
7. The Customer may contact the Company via:
   • email: contact@legalization-point.eu,        phone: +48 690 193 730.
8. Communication may be conducted in Polish, Ukrainian, or English.
9. In order to ensure the security of data, the Company applies adequate organisational and technical measures to ensure data security and prevent unauthorised access or modification; Company correspondence is covered by anti-virus protection and addressed only to the correct addressee.
10. The subject of the Service Agreements includes, in particular, legalisation services, such as:
    • consultation regarding legal residence in Poland,
    • submission of an application for a Work and Residence Permit,
    • coordination of the process of obtaining a Work and Residence Permit,
    • submitting an application for a Family Reunion Permit for a family member (children, spouse),
    • coordination of the process of obtaining a Family Reunion Permit (children, spouse),
    • submitting an application for Long-Term Resident Permit,
    • coordination of the process of obtaining a permit for family members,
    • residence decision changes
    • appeals against a negative administrative decision at the Voivodeship Office
    • continuation of the Work and Residence Permit processes for former OTTO employees,
    • CUKR cards – upon launch.
11. The Company directs its offer exclusively to Consumers and does not sell to actively registered businesses.
12. A detailed Service description and prices are provided on the Service Platform in PLN (gross). Prices do not include administrative or official fees payable by the Customer. The Customer agrees to send the Company confirmations of payment to the e-mail addresses or telephone number indicated in paragraph 5 above.
13. Changes of prices provided on the website do not affect Orders placed prior to their entry into force.
14. The Customer undertakes to:
    1. use the Platform in compliance with the law and the Terms and Conditions,
    2. observe good manners and respect the rights of third parties,
    3. refrain from unlawful content,
    4. not disrupt the Platform,
    5. use content solely for personal purposes,
    6. refrain from sending spam or unsolicited commercial information.
15. The Company shall not be liable for consequences resulting from incorrect data provided by the Customer. Providing false data may result in liability under the law.
    
    3.Placing Orders

Services are purchased by placing an Order via the Service Platform.

2. Orders may be placed 24/7 by filling out an interactive form provided on the website.
3. Acceptance of these Terms and Conditions (by checking the appropriate box) is required to place an Order. Lack of acceptance prevents the purchase.
4. The Customer provides required data; providing optional data is voluntary. Optional data is voluntary and processed based on the Customer’s consent.
5. Procedure:
   1. selection of a category -> selection of a service -> selection of an employee -> determination of the Customer’s availability;
   2. selection of the Customer’s country/time zone -> selection of the appointment date; filling in the contact details;  
   3. selection of payment method;
   4. submission of Order with obligation to pay (statement of placing an Order with obligation to pay).
6. Only one Service may be purchased per one Order.
7. The Order form should include the required details:
   1. name and surname,
   2. phone number and e-mail address.
8. Services are provided within the territory of the Republic of Poland.
9. The total cost of the Order is presented on the website during the ordering process and just before you place the Order.
10. The Customer can edit their selected Services and details at any time before clicking “Proceed to payment”. To remove a Service from your Cart, click the bin icon next to it.
11. Order is placed once the Customer completes the Order and submits the contact form.
12. By clicking “Proceed to payment” Customer confirms their Order and accepts the obligation to pay.
13. The Agreement is concluded upon delivery of the Order Acceptance Confirmation.
14. Due to the nature of the Services, by placing an Order, the Customer simultaneously consents to the commencement of service provision before expiry of the withdrawal period, which results in loss of the right of withdrawal once the Service is fully performed.
15. The Company confirms receipt of the Order via email-d.
16. The Customer is obliged to send a complete set of documents relating to the ordered Service to indicated email address or phone number: +48 690 193 730
17. In the subsequent e-mail, the Company will inform the Customer whether the Order has been accepted or rejected, or request additional information/documents.
18. The Agreement is concluded upon delivery to the Customer of the confirmation of acceptance for execution. The message includes the Terms and Conditions (in the form of information and/or a link), information on the right of withdrawal, and a template withdrawal form.
19. If the Order is rejected, the Company shall refund the amount paid within 21 days using the same payment method as used by the Customer.
20. Enabling the placement of an Order via the Platform is a free-of-charge, one-time service and ends upon completion of the Order or upon interruption of the process by the Customer.
21. Execution of the Order begins after the conclusion of the Agreement, but not earlier than upon authorization of payment in the “imoje” system and delivery by the Customer of the documents required for the performance of the selected service.
22. Execution is carried out exclusively on Working Days.
23. Proof of payment is a message generated by the “imoje” system sent to the Customer’s e-mail address. Upon request, a VAT invoice will be issued and delivered electronically; the Customer authorises the Company to issue an invoice without signature and consents to its electronic delivery, unless a paper version is requested.
    
    

     4. Payment Methods

1. Payment for the Services are processed online via ING Bank Śląski S.A. (Sokolska St., 40-086 Katowice), entered in the National Court Register under the number 0000005459. Payment rules and complaints related to “imoje” payment system are available on the Help Center website – payment gateway “imoje”.
   
   5. Right of Withdrawal

1. The right of withdrawal does not apply if – with the Customer’s explicit consent – the Service has been fully performed prior to the expiry of the withdrawal period. The Customer is informed about the loss of the right of withdrawal at the time of placing the Order.
2. If the Service has not been performed before the expiry of the statutory period, the Customer may withdraw from the Agreement within 14 days from the date of confirmation of acceptance of the Order for execution, without providing any reason.
3. To meet the deadline, it is sufficient to send a statement of withdrawal before its expiry – in writing to the Company’s address (5 Szwedzka Street, 55-040 Bielany Wrocławskie) or via e-mail to contact@legalization-point.eu  
4. The withdrawal form is specified in Annex No. 2 to the Act on Consumer Rights; the use of this form is optional.
5. In the event of withdrawal after submitting a request pursuant to Article 15(3) and Article 21(2) of the Act on Consumer Rights, the Customer shall cover the cost of the services provided up to the moment of withdrawal – proportionally to the scope of the Service performed and the price agreed in the Agreement.
6. Refunds shall be made using the same payment method used by the Customer, unless the Customer expressly agrees to a different method.
7. The Company shall process the refund within 21 days from receipt of the withdrawal statement
   
   6. Complaints Procedure

1. The Company shall be liable to the Consumer for any lack of conformity of the Service with the Agreement existing at the time of its performance and disclosed within 2 years from the completion of the Service, in accordance with the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2022, item 2337).
2. For the efficient handling of complaints, it is recommended to provide: (1) a description and circumstances of the irregularity (type, date), (2) the request, (3) the e-mail address indicated in the contact form, and (4) the Customer’s contact details. Failure to provide this information shall not affect the validity of the complaint.
3. The Company shall respond without undue delay, no later than within 14 calendar days from receipt of the complaint. If it is necessary to supplement the information, the Company shall request the Consumer to provide it, and the response shall be issued no later than within 30 days from receipt of the complaint. Information on the outcome shall be sent to th-e email address provided by the Customer.
   
   7.  Intellectual property

1. All elements related to the Service Platform constitute the intellectual property of OTTO Work Force Services Sp. z o.o., including, in particular, copyrights to the logo, website design, content published on the website, descriptions of Services, and other materials.
2. Any use of these works beyond the scope of permitted use is prohibited.
   
   8. Personal Data  

The Data Controller of the Customer’s personal data is OTTO Work Force Services Sp. z o.o. Full Company details are set out in §1.  

2. Contact with the Data Controller is possible via:
   1. e-mail address: contact@legalization-point.eu
   2. phone number: +48 690 193 730
   3. correspondence address: ul. Szwedzka 5, 55-040 Bielany Wrocławskie
3. For matters related to the processing of personal data, the Customer may contact the Data Controller at the following e-mail address: mojedane@ottoworkforce.pl or in writing to the registered office address of the Data Controller.
4. The Customer’s personal data are processed for the following purposes and on the following legal bases:
   1. submission of an Order, conclusion and performance of the Agreement for the provision of services, including communication with the Customer and fulfilment of services – Article 6(1)(b) GDPR;
   2. handling the right of withdrawal from the contract, returns, and complaints, to the extent arising from consumer protection legislation – Article 6(1)(b) and (c) GDPR;
   3. maintaining tax and accounting records, in particular issuing VAT invoices at the Customer’s request – Article 6(1)(c) GDPR;
   4. establishment, exercise or defence of legal claims, which constitutes the legitimate interests pursued by the Controller – Article 6(1)(f) GDPR;
   5. processing of optional data voluntarily provided by the Customer, which are not necessary for the performance of the Agreement – Article 6(1)(a) GDPR.
5. The scope of personal data necessary for the provision of the Service is determined by the provisions governing the legalisation of residence and employment of foreign nationals in the Republic of Poland, in particular the Act on Foreigners, the Act on Assistance to Ukrainian Citizens, and the Act on the Conditions of Permissibility of Entrusting Work to Foreigners, together with implementing regulations and subsequent amendments.
6. The Data Controller processes, in particular, the following categories of personal data:
   1. identification data (first name, surname);
   2. contact data (telephone number, e-mail address),
   3. address data,
   4. other data necessary for the provision of the Service;
   5. payment data,
   6. optional data voluntarily provided by the Customer.
7. Recipients of personal data may include:
   1. the payment operator PayU S.A.,
   2. entities providing IT, accounting, advisory or legal services to the Data Controller;
   3. postal operators and courier companies – where required by the nature of the Service;
   4. competent public authorities, in particular voivodes, voivodeship offices, county and voivodeship labour offices, Border Guard, governmental administrative authorities, tax and social security authorities – to the extent necessary for the provision of the Service and for the submission of documents or applications on behalf of the Customer, pursuant to Article 6(1)(b) GDPR;
   5. other entities entitled to receive data under applicable law – solely to the extent of the Data Controller’s accounting or tax obligations.
8. Personal data are not used for automated decision-making or profiling.
9. Personal data is stored for the period of:
   1. performance of the Agreement;
   2. handling of withdrawal rights and complaints;
   3. the period required under tax and accounting regulations;
   4. the limitation period for civil law claims.
10. Provision of mandatory data is necessary to place an Order and perform the Agreement. Provision of optional data is voluntary and based on the Customer’s consent.
11. The Customer has the right of access to their data, rectification, erasure, restriction of processing, data portability, and the right to object, in cases provided for under the GDPR.
12. Where processing is based on consent, the Customer may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Consent may be withdrawn by writing to: mojedane@ottoworkforce.pl.
13. The data subject has the right to lodge a complaint with the President of the Office for Personal Data Protection (UODO).
14. The Controller uses Microsoft 365 services, which may involve the transfer of personal data to countries outside the European Economic Area. In such cases, data transfers are carried out on the basis of mechanisms provided for under the GDPR, in particular the European Commission’s Standard Contractual Clauses and other appropriate safeguards ensuring an adequate level of data protection.
    
    9. Final Provisions

1. Contracts concluded via the Platform may be concluded in Polish, Ukrainian or English, depending on the Customer’s choice.
2. Information and price lists published on www.legalization-point.eu relating to the Services are for information purposes only and do not constitute an offer within the meaning of Article 66 et seq. of the Polish Civil Code.
3. The Company respects all rights of Customer arising from generally applicable laws, in particular the Civil Code and the Act on Consumer Rights. The provisions of the Terms and Conditions are not intended to limit such rights.
4. The Terms and Conditions are available free of charge on the Platform website under the “Platform Terms and Conditions” section and at the Company’s registered office, in a form enabling their storage, reproduction and recording. The content of concluded agreements is recorded by sending information confirming the conclusion of the agreement to the Customer’s e–mail address.
5. The Company may amend the Terms and Conditions for legal or organisational reasons. Information on any changes, together with a summary of amendments, shall be published on legalization–point.eu for at least 14 consecutive calendar days.
6. Contracts concluded and Orders placed before the entry into force of amendments shall be performed in accordance with the previous version of the Terms and Conditions.
7. In matters not regulated herein, Polish law shall apply, including the Civil Code and, in relation to Consumers, the Act on Consumer Rights. In the event of discrepancies between language versions of the Terms and Conditions, the Polish language version shall prevail.
8. The Terms and Conditions shall apply from 01.04.2026 and shall apply to agreements concluded from that date onwards.

       Appendix 2 – Notice of withdrawal from contract.